Last Updated: [16/11/2025]

• All quotes are based on the information you provide when booking, including room sizes, number of items, condition, and any specific issues you’ve mentioned.
   
• If we arrive and the job requires more time, products, or specialist treatment than originally stated, the price may change.
   
• Any additional charges will always be discussed with you before the cleaning starts, and no extra work or fees will be applied without your clear approval.
   

• Payment is due immediately upon completion of the service.
   
• Accepted payment methods: bank transfer, card, or cash.
   

• You may reschedule or cancel your appointment up to 48 hours before your scheduled time.
   
• Cancellations or no-shows within 48 hours will incur a 50% charge of the total quoted job cost.
   
• If we arrive and are unable to complete the work due to lack of access or inaccurate information, this is treated as a late cancellation, and the 50% fee still applies.
   

• Jobs involving biohazards—such as urine, faeces, blood, vomit, or similar materials—require specialist cleaning products and full equipment sanitisation after your service.
   
• If biohazards are found that were not included in the original quote, additional charges may apply, but we will always inform you first and seek your permission before proceeding.
   

• Standard urine removal: £5–£10 per spot, depending on severity and the level of contamination.
   
• Advanced urine treatments, including underlay removal, subfloor decontamination, or deep extraction, can only be quoted in person once the affected area has been assessed.
   
• We will always explain the options, costs, and expected results before any work begins.
   

• We may retain your information (such as name, address, phone number, email, and booking history) in our systems to provide a high-quality customer experience.
   
• This may include the use of your information for marketing or advertising purposes, such as reminders, promotions, or updates on services.
   
• By scheduling a service with us, you consent to the storage and use of your information for these purposes.
   
• You may opt out of marketing communications at any time by contacting us, and we will update your preferences immediately.
   

• By default, you grant us permission to take photos and videos of work carried out at your property. These may be used for:
   
  • Social media posts
     
  • Website content
     
  • Advertising and promotional material
     
  • Insurance documentation
     
• We always avoid capturing personal photographs, private documents, or sensitive items. Only the cleaning work and relevant areas will be photographed.
   
• If you do not want photos or videos taken at your property, please inform us before the cleaning begins, and we will fully respect your wishes.
   

• You are responsible for ensuring safe access to the property at the agreed appointment time.
   
• If access is not possible (locked doors, incorrect address, no parking, etc.), this may be treated as a late cancellation and may incur the 50% fee.
   

• By booking a service with us, you confirm that:
   
  • All information you provided is accurate to the best of your knowledge, and
     
  • You agree to all terms listed on this page.
     
• If inaccurate information results in extra time or additional treatments being required, revised pricing may apply (but will always be agreed with you first).
   

• We take great care in our cleaning process, but we cannot accept responsibility for:
   
  • Pre-existing damage or wear
     
  • Loose carpet, frayed edges, weakened fibres, or untreated stains
     
  • Fading, discolouration, or damage that becomes visible after cleaning
     
• We will always advise you if we believe a material is fragile or at risk before proceeding.
   

• We may update these Terms & Conditions from time to time.
   
• Please refer to the “Last Updated” date at the top of the page to see the most recent changes.
   
• Continued use of our services after updates means you accept the revised terms.